Shipping policy

Updated on: 17-11-2025

Who We Are

Master Cards ("we," "us," or "our") operates the website https://master-cards.myshopify.com (the “Site”). Our goal is to provide a seamless and transparent shipping process for your convenience and satisfaction.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders.

Shipping Range

  • Delivery Area: We currently ship within Australia.

  • Future Expansion: We may expand delivery areas in the future.

Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days, Monday to Friday.

  • Cut-off Time: Orders placed before 22:00 (AEDT) will be processed the same day; orders after this time will be processed the next business day.

  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 1–2 business days after processing, depending on the destination.

Shipping Process

  • Courier Services: We use reliable carriers, including DHL and FedEx, for all shipments.

  • Tracking Information: Once your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, contact us within 48 hours to initiate a resolution.

  • Lost Orders: If your order is lost, please reach out immediately for assistance.

Returns

For detailed return instructions, please refer to our Refund Policy.

Contact Us

If you have any questions or concerns about this Shipping Policy, contact us:

  • Email: contact@mastercards.com

  • Phone: +61 2 9750 9289

  • Address: 27 Acacia St, Belmore NSW 2192, Australia

  • Hours: Monday to Friday, 9:00 AM – 5:00 PM